Dine With The Locals at Tripadvisor APAC Summit 2019
We just came back from the Tripadvisor APAC Summit 2019. We learned a lot about improvements we can do on Tripadvisor but also recent trends in the travel industry. Tripadvisor’s sole focus is on the customer experience, a strategy that we share. Working in the travel industry means you are memory creaters. You can use the latest technology, but it’s worth nothing if the products you provide are not special and well crafted.
We believe in online first
That’s why we are carefully selecting our hosts, training them if needed in basic hospitality and food preparation as well as in delivering additional value with experiences. We are creating a network of hosts in Cambodia (and hopefully soon in other countries), but we see us as part of this network.
We also believe in the future of online. Many talks with experts in the tourism industry confirmed our online first strategy. We met a woman from Thailand who offers her tours only online and gets all bookings through Tripadvisor. While we are also using other channels, we believe that we can be part of Cambodia 4.0 and support the country and it’s people to start the digital transformation.