How we ensure our hosts wellbeing

Part of our mission is to provide additional income for women and families in Cambodia by connecting them with travelers through food experiences. While this income is important, the safety and wellbeing of our hosts is even more important. We set up strict rules to ensure our hosts are safe.

Trainings

We train our hosts in role plays to get them a better understanding of the needs travelers have.

We train our hosts regularly in:

• Hospitality

• Food safety

• Personal income

In the hospitality training they learn how to greet and welcome guests, giving basic introduction about facilities (like where is the toilet), explaining food and how to eat it and share their own experiences with them. In role plays we help them to get comfortable with foreign guests.

The food safety focuses mainly on the food preparation, storage and presentation. Our hosts do not run a restaurants, it’s home cooking, but we make sure that basic food safety rules are applied. All vegetables are washed and cleaned, all meat is properly heated. Prepared food is covered, dishes and plates are properly cleaned. Hand washing is also ensured.

We also give advice to personal income. A big problem in Cambodia is the lack of savings and increasing loans. We explain hosts and families how to save money and bring personal finances in order.

Never alone

Our hosts will never be alone at home when they receive guests. We ensure that at least one additional adult form their family is with them, or one of our statt members will be there. In most cases, our hosts are living with their extended family, so they are not alone.

Check in and out

Our hosts are asked to checkin with us when the guests arrive, after 30 minutes and when the check out. This is to ensure that guests found the place, enjoying the experience, but also that the hosts are feeling well.

Children policy

Since mosts hosts are families with children, they will be on the premise, may help in the kitchen and join the meal, but that is entirely up to the family. Children are under strict supervision of the parents. At no time guests will be alone with children.

Pictures

Our hosts will take a picture of the guests as proof of service, but also for basic safety reasons. Guests can take pictures of hosts and family if they consent. Asia is a region where it is common to take selfies and pictures and we honor this.